रिफंड और रद्दीकरण नीति

Last updated: 18/10/2026.

1. Cancellation. Customers may cancel an order free of charge until the vendor marks it "Preparing". Once marked "Preparing", cancellation is at the vendor's discretion.

2. Return window. Non-perishable goods are returnable within 7 days of delivery; perishables (groceries, dairy, prepared food) are return-only at the point of delivery.

3. Return conditions. Items must be unused, in original packaging, with tags, invoice and proof of purchase.

4. Refund processing. Approved refunds are credited back to the original payment method within 7 business days of the return reaching the vendor's warehouse. UPI/prepaid refunds appear within 72 hours; card refunds take up to 7 business days.

5. COD refunds. For Cash-on-Delivery orders, refunds are credited to the bank account provided by the customer at the time of return request.

6. Non-returnable items. Innerwear, perishable food items opened or consumed, items damaged by misuse, items missing serial numbers, and personalised products.

7. Delivery charges. Original delivery charges are non-refundable except where the item was defective or damaged on arrival.

8. Dispute. For disputed returns, both parties may raise a complaint via support@hadakiya.com. The Platform's decision after reviewing evidence is final.

9. Shipping label. For eligible returns, the Platform issues a prepaid shipping label by email.

10. Contact. support@hadakiya.com · +91-99999-99999.

सवाल हैं? ईमेल करें support@hadakiya.com या कॉल करें +91-99999-99999.