تسوية الشكاوى

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the name and contact details of the Grievance Officer are shown in the website footer.

1. How to raise a complaint. Email the Grievance Officer or use Help → Support in your account with your order number.

2. Acknowledgement. Complaints are acknowledged within 48 hours.

3. Resolution. Complaints are resolved within one month from the date of receipt.

4. Escalation. If unresolved, you may approach the National Consumer Helpline (1915) or the appropriate Consumer Commission.

أسئلة؟ البريد الإلكتروني support@hadakiya.com أو اتصل +91-99999-99999.